FAQ

 

Frequently Asked Questions (FAQ)

Welcome to the Vital Mama’s Help Center. We’ve compiled the most common questions to help make your shopping experience as smooth as possible.

1. Contact & Support

How can I contact Vital Mama’s?
You can reach us exclusively via email at info@vitalmamas.com. Our support team is happy to assist you with questions regarding orders, products, or general inquiries. We aim to respond within 24–48 hours on business days, Monday through Friday.

2. Shipping & Delivery

Do you ship worldwide?
No, we currently focus exclusively on serving customers within the United States. This allows us to provide a specialized and reliable experience for the U.S. market.

Where are the products shipped from?
To ensure the best selection and quality, our products are dispatched from our international fulfillment centers. All administrative and customer support operations are managed from our headquarters in Buffalo, Wyoming.

Will I have to pay customs or import duties?
No. We ship all orders on a DDP (Delivered Duty Paid) basis. This means Vital Mama’s handles all import duties, customs fees, and taxes. The price you see at checkout in USD is the final price; there are no surprise fees upon delivery.

How long does delivery take?

  • Handling Time: 1–3 business days (Mon–Fri).
  • Transit Time: 5–10 business days (Mon–Fri).
  • Total Estimated Delivery: 6–13 business days.

 

3. Orders & Payments

Which payment methods do you accept?
We accept all major secure payment methods in USD: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are SSL-encrypted for your security.

Can I modify or cancel my order?
To ensure fast delivery, please request changes or cancellations within 12 hours of placing your order. After this window, the order may already be in the fulfillment process, and modifications may no longer be possible.

4. Returns & Refunds

How can I return an item?
To start a return, email us at info@vitalmamas.com.
Important: Please do not send items to our administrative office in Wyoming, as it is not a return facility. We will provide you with the correct return authorization and the specific address of our processing center upon approval.

What if my item is defective, damaged, or incorrect?
If you receive a faulty item, please contact us immediately with your order number and clear photos of the issue. In accordance with U.S. consumer laws, we will arrange a replacement or a full refund at no cost to you.

When will I receive my refund?
Once your return is received and inspected, we process refunds within 7 business days. The funds will be credited back to your original payment method.

5. Security & Privacy

Is my information safe?
Absolutely. We handle all personal data in accordance with U.S. Federal and State privacy laws. We use secure, encrypted payment systems (PCI-compliant) to ensure your financial information is protected at all times.

Last Updated: April 16, 2026